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ServiceNow Certified Technical Architect

Christopher Crefcoeur

Connecting business needs with platform architecture, hands-on technical leadership and sustainable delivery.

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Christopher Crefcoeur
Now Consult · Worldwide
8+Years in ServiceNow
30Custom applications
4,000Stories designed
CTACertified Technical Architect
14Micro-certifications
About Christopher

Business context.
Technical depth.

Christopher helps organisations design, build and evolve their ServiceNow platforms. He combines a strong understanding of business processes with technical depth, making complex platform decisions clear for stakeholders and practical for delivery teams.

His experience spans government, telecommunications, retail, energy, banking and transport. Across international programmes, he has worked as a platform architect, technical lead and platform owner, guiding integrations, reviewing code and helping teams establish dependable delivery practices.

Platform expertise

From direction
to delivery

  • Platform architecture & governance
  • IT service management (ITSM)
  • IT operations management (ITOM)
  • Configuration management (CMDB)
  • Strategic portfolio management (SPM)
  • Integrations & custom applications
  • Code reviews & developer guidance
  • Workshops, training & technical leadership
Selected experience

International perspective

01

Government

Saudi Arabia

Platform architecture across ITSM, ITOM and SPM, with senior guidance on integrations, code reviews and development standards.

02

Energy provider

Canada

Platform architecture across ITSM, ITOM and CMDB, supporting integration design and technical delivery.

03

Defence

Europe

Architecture across a broad ServiceNow landscape including CSM, ITSM, ITOM, SPM, CMDB and Security Operations.

04

Bank

Belgium

Platform architect and technical lead, with responsibility for CMDB product leadership and migration project management.

05

Capgemini / Sogeti

International

Platform and service ownership, multi-customer implementations, process workshops and training. Integration experience includes Azure DevOps, AWS, SSO and SailPoint.